Team > Prof. Dr. Nicola Bilstein
Prof. Dr. Nicola Bilstein
Faculty of Law, Business and Economics
Chair of Marketing & Service Management
Professional Experience
| Since 09/2022 | Chairholder Chair of Marketing & Service Management at the University of Bayreuth |
| 11/2018-08/2022 | Junior Professor for Business Administration, esp. Management of Smart Products (positive mid-term evaluation in summer 2021), Bielefeld University |
| 06/2015-10/2018 | Principal investigator of the research project funded by the German Research Foundation (DFG) (“Eigene Stelle“): “Consequences of customer co-production in reactive and proactive service recovery,” (interrupted by parental leave), Catholic University of Eichstätt-Ingolstadt |
| 05/2011-05/2014 | Research Assistant at the Department of BA and Service Management, (interrupted by parental leave), Catholic University of Eichstätt-Ingolstadt |
| 09/2011-12/2011 | Visiting Scholar at the Fisher College of Business |
| 10/2008-09/2011 | Research assistant in the research project funded by the Federal Ministry of Eductation and Research (BMBF): “Mikrosystemtechnische Dienstleistungsinnovationen für Senioren“ (MIDIS) at the Junior Professorship for Service Management of Prof. Dr. Hogreve, University of Paderborn |
Academic Background
| 12/2021 | Habilitation (German Post-Doc University Degree to become Full Professor) at the Catholic University of Eichstätt-Ingolstadt. Supervisors: Prof. Dr. Jens Hogreve, Prof. Dr. Joachim Büschken, Prof. Dr. Katja Gelbrich. Thesis: Advances in Service (Recovery) Management: The Meaning of Recovery Time, Participation and Third Parties |
| 10/2012 | Doctoral degree (Dr. rer. pol.), Supervisor Prof. Dr. Jens Hogreve at the Catholic University of Eichstätt-Ingolstadt. Thesis: Rethinking Co-Production in Service: Conceptual and Empirical Investigations of the Antecedents and Outcomes of Mandatory and Optional Co-Production |
| 10/2006-09/2008 | University of Paderborn: Master of Arts in International Business Studies |
| 10/2003-09/2006 | University of Paderborn: Bachelor of Arts in International Business Studies |
| 09/2005-01/2006 | Université des Sciences et Technologies de Lille, France, Semester abroad |
| 07/2002 | Städt. König-Wilhelm-Gymnasium Höxter, Abitur (secondary school leaving examination) |
Awards and Recognitions
| 06/2022 | The Robert Johnson Award 2022 - Outstanding Reviewer for the Journal of Service Management |
| 09/2011-12/2011 | DAAD (German Academic Exchange Service) Fellowship for Ph.D. Research Studies |
| 02/2011 | Fisher IMS and AMA SERVSIG Dissertation Proposal Award (First Runner-Up) |
| 06/2010 | Arizona State University Center for Services Leadership / Liam Glynn Research Scholarship Award |
Faculty of Law, Business and Economics
Chair of Marketing & Service Management
Following the profiling topics of the Chair "Smart Service", "Transformative Service" and "Customer Value", the research of the Chair of Marketing & Service Management focuses on four research areas: (1) Smart Service & Service Innovation, (2) Transformative Service Research & Sustainability, (3) Customer Participation & Co-Creation of Value, (4) Complaint Management & Service Recovery. Within these research areas, the importance of social influence is also considered. Research at the Chair of Marketing & Service Management is empirical, application-oriented, international and interdisciplinary.
Faculty of Law, Business and Economics
Chair of Marketing & Service Management
Publications
Faculty of Law, Business and Economics
Chair of Marketing & Service Management
Prof. Dr. Nicola Bilstein
Chairholder
E-mail: nicola.bilstein@uni-bayreuth.de
Phone: +49 (0)921 / 55-3497
Fax: +49 (0)921 / 55-3496
Building: Sport, Room 1.09
Consultation hours: by special appointment via dlm@uni-bayreuth.de