Publications

2023

Bilstein, Nicola; Stummer, Christian
Editorial – Special Issue: Managing Smart Services and Smart Service Systems
in Journal of Service Management Research volume 7 (2023) issue 1. - page 2-6
doi:10.5771/2511-8676-2023-1-2 ...

Heimann, Kira Marie; Bilstein, Nicola; Haurand, Michelle Désirée
Smart Transformative Services to Defuse Crises? The Meaning of Trust for the Usage of Digital C ...
in Marketing : ZFP volume 45 (2023) issue 1. - page 48-65
doi:10.15358/0344-1369-2023-1-48 ...

Schleef, Melina; Bilstein, Nicola; Schrader, Paul T.; Stummer, Christian
When Smart Products Become Dumb (Again) : Voluntary and Legally Required Service Updates and Th ...
in Journal of Service Management Research volume 7 (2023) issue 1. - page 52-65
doi:10.5771/2511-8676-2023-1-52 ...